Refunds & Exchange Policy
Strickly NO refunds or exchanges due to change of mind, or not being satisfied with your selected fragrance. Each candle is a custom made to order item, particularly favours. We understand that some fragrances are not to everyone's liking, however, in this case, we suggest you opt for a basic, more common fragrance such as vanilla or caramel to avoid dissapointment. If you receieve a faulty item, you must contact us within 48hours with images of the fault. Once assessed, you will either recieve a refund or a replacement. Please note, frosting is not considered a fault and will not be replaced. We try to eliminate candle frosting as much as possible, however it is a natural process when working with Soy Wax. To avoid frosting, keep away from direct cool AC and avoid changes in temperature. Frosting is less visible (if at all) in white candles.